On a Mac with macOS Catalina, open the Finder. If your iPhone turns on but gets stuck during start up If you see the Apple logo or a red or blue screen during startup, try these steps: Connect your iPhone to a computer. If your phone still doesn't turn on, contact Apple Support. You might need to charge for up to an hour. If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. Press and hold both the Home button and the side button or the top button until you see the Apple logo. On your iPhone 6s and earlier, including iPhone SE (1st generation) Press and hold both the side button and the volume down button until you see the Apple logo.
If your phone doesn't turn on, follow these steps to check your hardware and charge your phone. Press and hold the side button until you see the Apple logo. Press and quickly release the volume down button. Press and quickly release the volume up button. On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation) If your screen is black or frozen Follow the steps for your device. We're happy to help!įor the issue with your phone being frozen let's follow these steps: If we understand your post correctly, you're getting critical alerts that you want to shut off and your phone is frozen and won't power off.
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